Sparviko is an AI receptionist service for independent auto repair shops. Brooke answers your shop's calls 24 hours a day, books appointments straight into the shop management system you already use, and greets your returning customers by name.
Evening demos available, after your shop closes.
1. 411 Locals study, 85 businesses across 58 industries.
A real 30-day view from our own shop. Revenue captured, appointments booked, time saved, when your phone actually rings. Fully customizable, so you and your advisors each see what matters to you.
I've run Cooper Lake Automotive in Smyrna for 30 years. I went looking for an AI receptionist and couldn't find one that actually understood a repair shop, so I built Brooke for my own shop first. She has answered our phones since December 2025, and she runs at other shops now too.
Brooke covers the same work your front counter does. She answers the calls, knows who's calling, books the work, takes the messages, replies to your reviews, and keeps nudging your team until every callback gets handled.
24/7, never to voicemail. Handles pickups, safety, and transfers.
Reads your live database. Greets returning callers by name, knows their cars.
Straight into your calendar, up to 30 days out. Never overbooks, protected against duplicates.
Clean summaries in your dashboard, sorted so callbacks and urgent calls stand out.
In your voice. Auto-post or draft-only, your choice. 1 and 2 star reviews always come to you.
Revenue captured, calls handled, what people call about.
See who's calling and what they drive before you pick up.
Type a phone number or VIN. Every car, every visit, every dollar.
The same brain, typed. A chat box on your site that answers questions and books appointments.
Keep the booking widget you already have. She enters what comes in, so nobody re-types it.
Messages that need action stay lit up on the dashboard until your team marks them handled.
These are real recorded calls to Brooke at Cooper Lake Automotive. The caller is Bill testing his own shop's line, so the name and vehicle are his. Press play and read along. This is exactly what your customers hear.
Every Brooke is built for one specific shop and wired into that shop's own system. That's the difference. Here is what that looks like.
Every Brooke is built for one specific shop. Yours. Your hours, your pricing, your staff, your rules. You choose exactly what Brooke is allowed to do and what she has to hand off to your team.
When Brooke books an appointment, it lands on your real calendar. Not a side Google sheet. Not "we'll sync it later." Not double-entry. Your advisor opens the system in the morning and sees the appointments Brooke booked overnight.
Your shop's dashboard is built for the owner, not for IT. Revenue captured at your average ticket, calls answered, what people called about, what got booked, who's been blocked. Open it in the morning and know in 60 seconds what Brooke did overnight.
An AI receptionist that answers every call 24/7, books the appointment straight into the shop management system you already use, greets your returning customers by name, knows their vehicles, replies to your Google reviews in your voice, and shows your advisors who is calling before they pick up. No per minute fees, no per call fees, no feature tiers.
We could not find any other product that offers all of this together for independent auto repair shops, and we looked hard. If you find one, show us. See how we compare.
The calls a shop actually gets, not the tidy ones in a sales deck.
The phone rings. Brooke picks up, knows you close in 15 minutes, books the caller for first thing tomorrow.
Brooke takes the fourth and fifth call so they don't roll to voicemail. She books what she can, takes messages for the rest, and anyone who asks for a person gets transferred to your advisor.
If your shop has a night drop box, Brooke walks the caller through your exact drop-off instructions and books the job for the next day you're open, not for the evening the keys go in the slot.
Brooke writes a reply that sounds like you wrote it, posts it under your shop's name, and emails you a copy. One- and two-star reviews always come straight to you. She never auto-replies to those.
Brooke tells her to pull over safely and park before anything else. Then she takes the rest of the call once the caller is in a safe spot. Safety first, then service.
She reads from your live shop database, on every call, before she says her first word. When a returning customer calls, she welcomes them back by name. She knows the cars they own. She can answer their questions on the spot.
A caller asks "when was my last oil change?" Brooke can tell them. "What did you guys do on my car back in March?" Brooke knows. She's not making it up. She's reading from your system the same way your advisor would.
Because she already knows the caller and sees your live schedule the moment she picks up, a regular can be booked and off the phone fast. The first recorded call above is a complete booking, around a full schedule, in 59 seconds.
"My advisor got his counter time back."
My service writer was juggling the phone and the customer at the counter at the same time. He couldn't do either one right. Now he sells the work, Brooke handles the calls, and the customer in front of him gets his full attention.
William Rimmer, founder of Sparviko and owner of Cooper Lake Automotive. Smyrna, GA.
That's the whole design: you keep the shop management system you have. Sparviko reads from and writes to it through its API. We're working with each major vendor to formalize those integrations as supported products, one at a time. Tell us what you run and we'll tell you what's available today and what's in progress.
No. Brooke works with the system you already run. She reads your customer records during the call and books appointments straight into your real calendar, not a side calendar somebody re-types in the morning.
$2,500 one time for onboarding, which includes your first 45 days of service. After that, $1,500 a month flat, everything included. No per minute fees, no per call fees, no tiers.
If a caller asks, she tells the truth: she's an AI assistant. That's a hard rule we don't bend. Play the recorded calls above to hear exactly how she sounds.
Anyone who asks gets one. During business hours she transfers to your main line, no hoops. After hours she says honestly that nobody is in and takes a message for first thing in the morning, instead of transferring into an empty office.