Your customer data stays in your own shop system. We keep the service up, back everything up, and prove the backups work. This page explains all of it in plain words, written by a shop owner, not a legal team.
Sparviko reads from and writes to your own shop management system, live, while the caller is on the line. Your customer list lives where it always has: in your system, at your shop. We do not keep a standing copy of it on our servers, and we never will as a product offering.
Here is what we do keep, honestly. Call records for your own dashboard: who called, what happened, the recording, the summary. That is your call history, and it is there so you can check our work.
And here is the 30-day scrub. Once a call record is more than 30 days old, an automated job runs at night and blanks the personal details out of it: the name, the phone number, the recording, the transcript, the vehicle. The counts stay, so your dashboard numbers never lose history, but the personal information is gone. That is our standard for customer shops, and it runs on a schedule, not when somebody remembers.
The disks everything sits on are encrypted. If the hardware were ever pulled out of a rack and carried off, the data on it would be unreadable.
One more rule, and it is written down: one shop's data is never used for any other business's benefit. Your call history is not market research. It is yours.
If our system goes down, your phones ring with nobody home. We treat that as unacceptable, so we watch it three different ways, around the clock.
We back up every day, encrypted, to storage away from our own servers. And once a month we prove those backups work by actually restoring one.
A backup you have never restored is a hope, not a backup. So on the first of every month, an automated test pulls real data back out of the offsite backup and verifies it came back intact. Not a checkbox that says the backup ran. An actual restore.
There are layers under that, too: full copies of the whole server every day, plus a separate nightly copy of the database. And the offsite backups are encrypted before they ever leave our server, so the storage company holding them cannot read them.
Only the people you put on the list. Your dashboard sits behind a sign-in gate, and that gate has one list per shop: the email addresses the owner approves. Nobody else gets in. Without a sign-in, the pages simply do not load. We have tested exactly that.
It works the way you would want it to. Add a new advisor's email once and they can see every page. Remove it once and they lose everything. No per-page permissions to fiddle with, no forgotten accounts hanging around.
And your shop is isolated. Each shop runs on its own instance of our system, never a shared platform with your data sitting in someone else's rows. Another shop's dashboard cannot reach your data, and yours cannot reach theirs.
A second AI reviews every call within the hour during business hours and flags anything off to a human. Not a sample. Every call. Machines are patient like that.
And nothing changes on your phone line untested. Every update to your assistant is tested against dozens of simulated callers before it touches a live line.
You are part of the loop too. Every call lands in your dashboard with a recording you can play, so you never have to take our word for how a call went. Go listen.
Sparviko is run by the owner of an independent repair shop, and this system answers his own shop's phones every day. These rules exist because of that. It is your data and your shop. We behave like guests in your building.
We do not have a SOC 2 report or an outside security certification yet. We are a young company, and an audit like that costs more than makes sense at our size today. We plan to get there as we grow, and we would rather tell you that straight than dress this page up to look like something it is not.
In the meantime, here is what we actually run:
Last updated: September 2026